SupportHero
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Chat, tickets, help center & AI in one place

Be the hero of
every support request

SupportHero gives your team one inbox for live chat, email tickets, your help center and phone — with an AI assistant that answers the easy questions first.

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  • No credit card
  • Set up in minutes
  • EU hosted
Acme Supportonline
Hi! My printer arrived damaged — can I get a refund?
AI assistantSorry to hear that! You can get a full refund within 30 days — I've passed this to our team so they can arrange it.
Hi, Sam here — the refund is on its way, and a new printer ships today. 🚀
Ticket #4 · solved in 6 min

Everything your support team needs

One place for every channel, so nothing slips through and every customer gets an answer.

Live chat

Chat with visitors in real time — typing, presence, file sharing — from one inbox for every site you run.

AI first line

An assistant answers from your own FAQ and knowledge base in seconds, and hands over to a person the moment it can't help.

Tickets & email

Every email and web request becomes a ticket with SLAs, tags, canned replies and AI-drafted answers. Replies thread by email.

Help center

A branded portal per product: knowledge base, FAQ and a community forum where customers help each other.

Phone

Numbers, call log, voicemail and callback requests right next to chats and tickets.

Teams & workspaces

One workspace per company you support, each with its own agents, portals, widgets and settings.

Widgets for your website

Paste one line on any site — no plugin, no developer. Floating in the corner or inline on a page.

Chat bubble

Live chat with the AI first line.

Contact form

Every message becomes a ticket, with a receipt email.

Ticket desk

Open a request or check its status.

Community forum

Public reading, sign-in to post.

your-site.html

<!-- live chat, bottom right -->

<script src="https://supporthero.eu/api/widget/…" async></script>

<!-- contact form, inline -->

<div data-supporthero-embed="…"></div>

Answers in seconds

The AI handles the repeat questions, your team takes the hard ones.

Fits your hub

Mirror tickets and chats into Project Central and reply from there.

Made in the EU

Hosted in Europe, GDPR-minded, sign-in by email code — no passwords to leak.

Make every customer feel rescued

Start with chat and a contact form today; add the help center, forum and AI whenever you like.

Create your workspace